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As teams embrace a DevOps approach and become more distributed, how do you ensure a consistent, efficacious, efficient approach during your most severe incidents? Can you do that with a 100% volunteer on-call rotation? We will discuss how Airbnb's SRE team builds tools to empower on-call engineers to respond to and resolve incidents quickly, how we think about user impact during an incident, and how we ensure the engineering team learns from incidents.
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